I researched two parts: How can a user approach Alexa to get the information, and how and what should Alexa answer. Alexa is woken up by a so-called wake word, "Alexa". Then the skill is addressed by a skill name which I called "Remove stain", for a simple way to ask for help. Alexa then asks what type of stain the user wants to have instructions for. After studying ways of how people would ask for specific stains, I decided to limit the user to either very simple commands such as "oil stain!" or short questions, for example, "How can I remove a red wine stain?". The Alexa developer tool already offers several options of how users can address the problem which I found very helpful.